Cookies Policy

This cookie policy applies to all websites published by GAYA ISAK France. Our essential purpose of the use of cookies is to improve the user’s navigation on the Site as well as to send you personalized offers, to identify you when you access your account, to keep items in your shopping cart after disconnection. Indeed, the use of cookies is strictly essential for the effective use of the site. Thus, during the consultation of the Site, information relating to navigation may be recorded in “Cookies” files installed on the user’s terminal (computer, tablet, smartphone, etc.). Take into consideration that only the sender of a cookie has the right to read or modify the information contained therein.

The lifetime of cookies is limited to 13 months after their first deposit in the terminal equipment of the user.

Reading or depositing some cookies may require the prior consent of the user. In this case, the user, after having been duly informed via the information of the banner dedicated to cookies and information of these general conditions of sale, expresses his consent by continuing his visit on the Site. The issue and use of cookies by third parties are subject to the privacy policies. GAYA ISAK has no access or control over third-party cookies and acts as a subcontractor within the meaning of Article 35 of the Data Protection Act. All browsers offer the user a setting that allows you to refuse cookies. It must be taken into consideration that the setting can modify the browsing on the Internet and the conditions of access to certain services requiring the use of Cookies. In addition, we cannot guarantee that in case of refusal of cookies, the entirety of our site will work properly. You may at any time choose to block or disable these cookies by setting the web browser of your computer, tablet or mobile, in accordance with the instructions set by its internet browser provider and appearing on the websites mentioned below. For more details, the user can also consult the

CNIL Website: -what

consulting On Mozilla Firefox:

http: // On Microsoft Internet Explorer:

On Microsoft Internet Explorer:

On Safari:

On Google Chrome:

On iOs:

GAYA ISAK is in no way responsible for the content or operation of any of the social networks, including those that may be linked to the Site.


Terms of use


The following terms of use (hereinafter – “ TU”) including “Legal information”, “General terms of sale” (hereinafter – “ GCS”) and “Personal data” are applicable during access and utilization of the web site //// aimed to sale the women clothes of the GAYA ISAK trademark.

The simple access to the site and navigation implies the full acceptance of the present TU.

We kindly ask you to send all your questions concerning the user or content of the site on the following e-mail:

We remind that the confidentiality of correspondence on the Internet cannot be guaranteed. We invite you to take all necessary measures in order to protect your own information and to prevent your software of viruses.


Item: any product proposed for the e-commerce at the site.

Client or Customer: a major individual that could be considered as a consumer in sense of French legislation in force. The items sold by GAYA ISAK are intended for personal use only. Consequently, the Client accepts that the Items could be purchased only in the quantity that corresponds to the adequate needs of a customer. The store GAYA ISAK reserves its right to refuse an order if there are reasonable doubts that the Client is professional and/or the number of ordered items is out of the ordinary.

Order: commitment to purchase the set of items selected by the Client by the electronic commerce service of the Site. Site: website accessible by the following address ////

Legal Information

Corporate name: GAYA ISAK France

Legal address:  93500 Pantin, France

Legal form: SASU

Phone: + 33 7 85 17 21 29


Terms of Sale

The present general terms of sale are exclusively applicable for the relationship between a Client and GAYA ISAK France (hereinafter – “GAYA ISAK” or “the Company”) in its version published on the site in the day of the Order. The fact that the Order is made is interpreted as full acceptance of the present terms and conditions.

Characteristics of the Items

All the models of the items are presented on the website. The offer is valid as long as it is visible on the site.

GAYA ISAK has the right to withdraw from the sale, at any moment, any article presented on the Site or to modify/replace the information about the articles.

We proceed to the production of the items after confirmation of the order by the Client.

In case we realize after the order placement that production is not possible the Client is informed by e-mail and its order is automatically canceled. GAYA ISAK guarantees to reimburse in the shortest possible time and not more than in the 14 days after the order cancellation.

The items in the sale could be delivered to any country where the postal service exists.

The characteristics of the items sold are described and presented as detailed as possible on the Site. This information could be changed over time. Consequently, we inform you that only the information given at the time of the Order must be taken into account.

In the event of errors or omissions in the description of an Item, GAYA ISAK’s liability shall be limited to reimbursement of the Customer’s reasonable costs of returning the Item.

Order Process

To proceed with the order the Customer creates his personal space (personal account) by filling the form on the site with the data that allows his identification. GAYA ISAK is not responsible if the information submitted by the Client is not complete, accurate or current.

In creating a Customer Account, the Customer can freely choose his username and password which are strictly personal and confidential.

In case of suspicion of the use of the username and password by a third party, the Customer must immediately alert the Company in order to change his password and/or choose to close his account.

Any Order implies a payment obligation.

The Client declares to be at least 18 years old and to have legal capacity, or if he is a minor, guarantees to hold a parental authorization to carry out his Order.

To place an Order, the Customer must follow the online purchase process and click on “Order” to submit the Order.

After validation of the payment, the Customer receives an e-mail confirming his Order. The Order is considered to be final only after receipt of the confirmation.

If the Customer does not receive any email following his Order, it is his responsibility to make contact.

GAYA ISAK cannot be held responsible for any typing error that prevents the delivery of the confirmation email and/or the Order.

Product Prices

The prices applied are those indicated on the Site at the time of the order. The prices are given in euros, all taxes included (TTC). We draw your attention that its concerns only the taxes and contributions that are in force in France.

Prices are subject to change following the introduction of new taxes or contributions. As a result, current prices may be higher than those of the previous order. Items are billed based on the effective rates at the time of validation of the Order.

The price of the Products includes all the delivery costs in France as well as abroad. At the same time, additional costs related to taxes and contributions imposed by foreign states, including the payment of customs duties, should be paid by Customer.

Payment of the Order

The Order implies an immediate obligation of payment. Payment of the Order can be made by PayPal or credit card (Carte Bleu, Visa, MasterCard, and American Express) via the external secure platform.

The Customer can receive the invoice by e-mail. The invoice is also available online in the Customer’s personal space.

It is possible for the Customer to register on his account his bank details. The data, in this case, remains encrypted and not accessible.

Conditions and Time of Delivery

Items can be delivered to any territory in any country where there are postal services. Delivery is made by post. No delivery charges are provided except additional taxes including payment of customs duties in case of international delivery.

The Customer receives information on the steps of the Order by e-mail and the shipping number.

GAYA ISAK is not responsible for any error in the address or lack of information committed by the Customer.

The risk of loss or damage to the products is transmitted to the Customer from the moment of delivery. In case the destination of the delivery is in France, the Items are delivered to the delivery address indicated by the Customer at the time of the Order no later than 30 calendar days from the Order.

In case of international delivery, this period may be extended depending on the country of delivery.

In case of late delivery in relation to the above-mentioned maximum period, the Customer may contact GAYA ISAK to negotiate the reasonable additional time. In case of non-compliance with this new deadline, the Customer may, by e-mail or letter, resolve the contract and obtain reimbursement of his Order.

The contract and therefore the sale will be considered broken upon receipt by HAYA ISAK of the email or a letter by which the Client informs him of his decision unless delivery has occurred between the sending and the reception the email or letter of the Customer.

After the delivery of the order, it is up to the Customer to check the conformity and the status of his order. In case of defects, the Customer can return the order according to the procedure described below.

The Right of Withdrawal and Return

The conditions of withdrawal correspond to the provisions of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on the rights of consumers and Law No. 2014-344 of 17 March 2014 (transposed to Articles L. 221 -18 et seq. Of the Consumer Code).

The consumer has the right to cancel his order at any time within 14 calendar days of the date on which he received the Item (s) without having to justify any reasons or to pay penalties.

To exercise his right of withdrawal, the Customer must notify GAYA ISAK of his decision to withdraw by means of an unambiguous declaration by e-mail or by post to the following address: 18 rue Berthier, 13B, 93500 Pantin, France.

For this purpose, the Customer may request by free-form withdrawal which must include the following information: surname and first name of the Customer, order number, name, and quantity of items, e-mail, and telephone number.

In case the Customer is on the French territory after the receipt of the notification GAYA ISAK sends by e-mail the prepaid label Colissimo to make the return delivery of the articles. The Customer must stick the prepaid postal label on his cardboard and deposit it at La Poste within 14 days. No other delivery method will be refunded.

In case the Customer is abroad, he makes the return by his own means. No refund of delivery charges is not guaranteed.

GAYA ISAK undertakes to reimburse the Customer the price of the Order as soon as possible after the verification of the returned items.


GAYA ISAK will not be held responsible for any non-performance or delay in the execution of Orders, caused by events beyond its control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-fulfillment, omission or accident beyond the control of GAYA ISAK and includes in particular (non-exhaustive list):

1. Strikes, closures or other industrial actions.

2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or unreported), or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.

4. Impossibility to use transport by rail, boat, aircraft, roads or other private or public means of transport.

5. Impossibility to use public and private telecommunications networks.

6. Acts, decrees, legislation, regulations or restrictions of all governments.

7. Strike, failure or accident of shipping, postal or other.

Applicable Law, Conflict Resolution

These Terms are subject to French law without prejudice to the mandatory provisions of the law of the State where the Customer’s domicile is located.

In the event of a dispute, the Customer, first of all, will contact GAYA ISAK to find an amicable solution.

Any dispute will fall under the jurisdiction of the French courts.

Intellectual Property

The trademarks, logos, signs and other content of the site are protected by the Code of Intellectual Property and more specifically by copyright. Any use, reproduction, publication or copy of all or part of the contents of the site without prior authorization is prohibited.

Hypertext Links

The creation of hypertext links to the site is subject to the prior agreement of the Director of the publication. The hypertext links established from the GAYA ISAK website cannot, in any case, engage the responsibility of the director of the publication.

Personal Data

A person can visit the site without his personal data being collected. At the same time, the Customer is informed and agrees that we need to collect his personal data when creating and using personal space.

More specifically personal data can be collected for the following purposes:

• Creation of personal space;

• Order Management and Customer Relationships;

• Customer information relating to offers and commercial information related to the brand including the sending of newsletters and special offers;

• Compliance with legal and regulatory obligations.

GAYA ISAK acts as a controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free circulation of these data (hereinafter ‘RGPD’).

GAYA ISAK aims to protect and ensure the high level of security and confidentiality of the personal data of its Customers while complying with the RGPD.

GAYA ISAK agrees to take all reasonable precautions to prevent this data from being distorted or damaged.

We draw your attention that the personal data of the Clients can be transmitted only to the state authorities or service providers and contractual partners. The latter, acting as subcontractors within the meaning of the RGPD, intervene and contribute directly to the management of the Orders. The information (identity, postal address, telephone number, email address) is transmitted to them only if it is absolutely necessary for the performance of their duties. Subcontractors may only act on instructions from GAYA ISAK.

The personal data of the Customer are kept for the duration of our commercial relationship according to the purposes previously set out.

In accordance with the RGPD, the Customer at any time has a right of access, rectification and opposition to his personal data (hereinafter the “Rights and Freedoms”).

To exercise one or more Rights and Freedoms, the Customer must send a request by email or mail to GAYA ISAK.

Each application must be signed and accompanied by a photocopy of an identity document bearing the Client’s signature and specify the reply address.

The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within 2 months of receipt of the request.

The Client may communicate to GAYA ISAK specific instructions in which he or she defines the manner in which he or she intends to be exercised, after his death, the Computer Rights and Freedoms in accordance with the RGPD.